| Persona Name | User type | Role | Age Range | Location | Bio | Characteristics | Goals | Frustrations | Digital print |
|---|---|---|---|---|---|---|---|---|---|
Julia Spencer | Desktop spreadsheets docs user | Agency manager | 30-35 | Berlin, Germany | Julia has been working as an agency manager for 3 years. She was graduated from the School of Business and Economics in Paris, she loves travel, sports and cats.
On a daily basis, she is dealing with customer queries and complaints, managing budgets, and maintaining statistical and financial records. | Organized, Practical, Analytical | • To spend less +me managing tours.
• To narrow her op+ons quickly. | •Too much time spent on tours’ management.
• Not able to view and list bookings on a Monthly and weekly view.
• Not able to offer a discount or control tour prices. | Linkedin, Facebook |